Terms & Conditions
Last updated: June 28,2026
These Terms & Conditions apply to the use of the website, bookings, tours, rentals, and services provided by Marena Budva Boat Tours, operated by Kross Unlimited, D. O. O.
By using our website, contacting us, or booking a tour, you agree to these Terms & Conditions.
Company details
Kross Unlimited, D. O. O.
Doing business as: Marena Budva Boat Tours
79 Jadranska Magistrala
Muo, Kotor 85330
Montenegro
Phone: +382-68-629-747
Email: Krossunlimited@gmail.com
1. Services
Marena Budva Boat Tours provides private boat tours, boat rentals, yacht charters, and related tourism services in Montenegro.
Tour details, routes, durations, stops, and included services may vary depending on the selected package, sea conditions, weather, availability, safety requirements, and captain’s decision.
2. Bookings
A booking is confirmed only when we have accepted the booking and, where required, payment or deposit has been received.
Customers are responsible for providing accurate booking details, including name, contact information, date, time, number of passengers, and any special requests.
If incorrect information is provided, we may not be responsible for missed communication, booking issues, or service delays.
3. Prices and Payment
Prices are shown in EUR unless stated otherwise.
Payment terms may vary depending on the service, booking method, or platform used. Full payment or a deposit may be required to confirm the booking.
If payment is made through a third-party platform, that platform’s payment rules may also apply.
4. Cancellation and Refund Policy
The following cancellation policy applies to bookings made directly with Marena Budva Boat Tours:
Customers may cancel up to 72 hours before departure for a 50% refund.
Cancellations made within 72 hours of departure are non-refundable.
If weather or sea conditions are unsafe, customers may reschedule or receive a full refund.
Refunds may be processed to the original payment method where possible. Processing times may depend on the bank, payment provider, or booking platform.
5. Weather, Sea Conditions, and Safety
All tours are subject to weather, sea conditions, port rules, local regulations, and safety decisions.
Marena Budva Boat Tours, the captain, or the responsible operator may cancel, delay, shorten, change, or reschedule a tour if conditions are unsafe or unsuitable.
The captain’s decision is final in all matters relating to safety, route, swimming stops, docking, and passenger conduct.
6. Route Changes
Routes, stops, swimming locations, caves, islands, beaches, and sightseeing points may be changed due to weather, wind, waves, traffic, safety, port restrictions, or other operational reasons.
We will do our best to provide the booked experience, but exact routes and stops cannot always be guaranteed.
7. Customer Responsibilities
Customers must:
- Arrive at the agreed meeting point on time;
- Follow the instructions of the captain and crew;
- Respect safety rules on board;
- Avoid behavior that may endanger themselves, other passengers, crew, vessel, or property;
- Inform us in advance about any important mobility, health, or safety concerns;
- Take care of their personal belongings.
Customers are responsible for any damage caused by their intentional, reckless, or negligent behavior.
8. Late Arrival and No-Show
Customers should arrive at least 15 minutes before departure.
If a customer is late, the tour may be shortened, rescheduled only if available, or treated as a no-show.
No-shows may be non-refundable.
9. Passenger Safety and Conduct
Passengers must follow all safety instructions given by the captain or crew.
Marena Budva Boat Tours may refuse boarding or end a tour early if a passenger behaves dangerously, aggressively, illegally, or in a way that disrupts the tour or creates a safety risk.
In such cases, no refund may be provided.
10. Alcohol, Swimming, and Personal Risk
Swimming, snorkeling, and entering the sea are done at the customer’s own risk and only when allowed by the captain.
Customers must not swim in unsafe areas or against captain instructions.
Alcohol consumption, where allowed, must be responsible. We may refuse service or restrict participation if a passenger appears unsafe to board or participate.
11. Personal Belongings
Customers are responsible for their personal belongings, including phones, cameras, jewelry, bags, clothing, and other valuables.
Marena Budva Boat Tours is not responsible for loss, theft, or damage to personal belongings unless caused directly by our proven negligence.
12. Photos and Marketing
We may take photos or videos during tours for promotional purposes only where appropriate.
If you do not want to appear in photos or videos, please inform us before the tour.
Customers may share their own photos and videos, but must respect the privacy and rights of other passengers, crew, and third parties.
13. Website Content and Intellectual Property
All text, images, logos, designs, graphics, website content, and branding used by Marena Budva Boat Tours are protected by copyright, trademark, and intellectual property laws unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.
14. Third-Party Links and Services
Our website may contain links to third-party websites, booking platforms, maps, payment processors, or social media pages.
We are not responsible for third-party websites, their content, policies, payments, or services.
15. Limitation of Liability
Marena Budva Boat Tours will make reasonable efforts to provide safe and professional services.
To the maximum extent allowed by law, we are not liable for indirect losses, missed travel plans, loss of enjoyment, weather disruption, sea condition changes, third-party failures, or circumstances outside our reasonable control.
Nothing in these Terms excludes liability where it cannot legally be excluded.
16. Force Majeure
We are not responsible for failure or delay caused by events outside our reasonable control, including but not limited to severe weather, unsafe sea conditions, port restrictions, mechanical issues, emergency situations, government actions, strikes, natural events, or other unexpected circumstances.
17. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of Montenegro.
Any dispute should first be resolved amicably by contacting us directly.
If a dispute cannot be resolved amicably, it may be submitted to the competent court in Montenegro.
18. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on our website with the revised date.
19. Contact Us
For questions about these Terms & Conditions, please contact:
Marena Budva Boat Tours
Kross Unlimited, D. O. O.
79 Jadranska Magistrala
Muo, Kotor 85330
Montenegro
Phone: +382-68-629-747
Email: Krossunlimited@gmail.com