Privacy Policy

Last updated: June 20, 2026

This Privacy Policy explains how Marena Budva Boat Tours, operated by Kross Unlimited, D. O. O., collects, uses, stores, and protects personal information when you visit our website, contact us, or book our boat tours and related services.

Company details
Kross Unlimited, D. O. O.
Doing business as: Marena Budva Boat Tours
79 Jadranska Magistrala
Muo, Kotor 85330
Montenegro
Phone: +382-68-629-747
Email: Krossunlimited@gmail.com

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • Full name;
  • Phone number;
  • Email address;
  • Booking date and tour details;
  • Number of passengers;
  • Pickup or meeting point details;
  • Special requests related to your tour;
  • Payment confirmation details;
  • Communication history with us.

We may also collect basic technical information when you use our website, such as browser type, device type, IP address, pages visited, and cookie data.

2. Why We Collect Your Information

We collect and use your information for the following purposes:

  • To confirm and manage your booking;
  • To contact you about your tour;
  • To provide customer support;
  • To process payments and refunds;
  • To improve our website and services;
  • To comply with legal, accounting, tax, and safety obligations;
  • To send promotional messages only where permitted or where you have agreed to receive them.

3. Legal Basis for Processing

We process personal information where it is necessary to provide our services, manage bookings, respond to customer requests, comply with legal obligations, protect safety, or where you have given consent for a specific purpose such as marketing communication.

4. Payment Information

Payments may be processed by third-party payment providers or booking platforms. We do not intentionally store full credit card or debit card numbers on our own systems.

Payment providers may process your information according to their own privacy policies and security standards.

5. Sharing Your Information

We may share limited personal information only when necessary, including with:

  • Captains, crew, or operational staff responsible for your tour;
  • Payment processors;
  • Booking platforms or travel partners;
  • IT, website, hosting, analytics, or communication service providers;
  • Legal, tax, accounting, or regulatory authorities where required by law.

We do not sell your personal information.

6. Special Requests and Safety Information

If you provide information about mobility needs, health considerations, dietary preferences, or other special requests, we will use that information only to help provide a safer and better tour experience.

Please only provide information that is necessary for your booking or safety.

7. Marketing Communications

If you choose to receive updates, offers, or promotional messages from us, we may contact you by email, phone, or messaging applications.

You may unsubscribe or ask us to stop sending marketing messages at any time by contacting us at Krossunlimited@gmail.com.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve website performance, remember preferences, understand visitor activity, and improve our services.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, email system, or online transmission is completely secure. We encourage customers to avoid sending sensitive information unless necessary.

10. How Long We Keep Your Information

We keep personal information only for as long as necessary for booking management, customer service, legal, accounting, tax, safety, and business record purposes.

When information is no longer needed, we will delete it or securely restrict its use where appropriate.

11. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you;
  • Ask us to correct inaccurate information;
  • Ask us to delete certain information;
  • Object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Ask questions or submit a complaint about how your information is handled.

To exercise these rights, contact us at Krossunlimited@gmail.com.

12. Third-Party Websites

Our website may include links to third-party websites, booking platforms, maps, payment services, or social media pages.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

13. Children’s Privacy

Our services are intended for customers who are able to make bookings or travel with appropriate supervision. We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us:

Marena Budva Boat Tours
Kross Unlimited, D. O. O.
79 Jadranska Magistrala
Muo, Kotor 85330
Montenegro
Phone: +382-68-629-747
Email: Krossunlimited@gmail.com